Refund and Returns Policy – Diamond Majesty

Effective Date: January 16, 2025

At Diamond Majesty, your satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we accept returns and provide refunds under the conditions outlined below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be in its original, unused condition, with all tags, packaging, and accessories intact.
  • A valid proof of purchase, such as a receipt or order confirmation, is required.
  • Return requests must be initiated within 30 days of the delivery date.

Exceptions:

  • Customized or engraved items cannot be returned unless they are defective or damaged.
  • Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns.

2. How to Initiate a Return

  1. Contact Us: Email us at info@diamondmajestys.com with your order details and the reason for your return.
  2. Approval: Once your return request is approved, we will provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
  3. Ship the Item: Securely package the item, include the RMA number, and ship it using a trackable shipping method to the address provided.

3. Refund Policy

  • Full Refunds: Items that meet all return criteria will receive a full refund to the original payment method.
  • Partial Refunds: Items returned in less-than-original condition may qualify for a partial refund, subject to evaluation.
  • Non-Refundable Fees: Original shipping costs are non-refundable unless the return is due to an error or defect.
  • Refunds are typically processed within 7-10 business days after the returned item is received and inspected.

4. Exchanges

We offer exchanges for items of equal or greater value (price difference applies). Follow the return process to send back the original item, and we will assist you in selecting a replacement.

5. Non-Returnable Items

The following items are non-returnable:

  • Customized or engraved rings.
  • Gift cards or promotional items.
  • Items damaged due to improper handling or use.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Report the Issue: Contact us within 7 days of delivery at info@diamondmajestys.com.
  2. Verification: Provide photos or videos of the damaged or defective item for verification.
  3. Resolution: Upon verification, we will provide a prepaid shipping label and arrange for a replacement or full refund.

7. Cancellation Policy

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Cancellation requests after 24 hours may be subject to a restocking fee.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service to ensure safe delivery of your return.

9. Contact Us

For any questions or assistance regarding our Refund and Returns Policy, please contact us: